![]() ![]() Rest assured that documents submitted are treated with the utmost confidentiality and security. Also, I would like to let you know that the purpose of the verification process is to create a safe online gaming environment for our customers and comply with the regulatory requirements, ensuring that prizes are redeemed to the rightful account owner. There is no guarantee of a win or loss in our games of chance because our games function under a certified random number generator (RNG), which ensures the absolute randomness of the results of each play, no matter the play amount or whether Gold Coins or Sweeps Coins were used to play. They are then used as tokens to participate in our sweepstakes with the winnings redeemable for cash prizes or gift vouchers. On the other hand, Sweeps Coins can not be purchased, and we have a number of alternative ways for players to obtain these free Sweeps Coins listed in our Sweeps Rules. Winnings from Gold Coins can not be redeemed. I would like to note that no purchase is required to play our games players have the option to purchase Gold Coins to play Gold Coins games. I can understand your frustration when expectations are not met as well as your worry about our verification process. I am sorry to hear about your disappointing experience. ![]()
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